Frequently Asked Question

A place to refresh, restore and renew your skin.

A solid home skincare routine is hands down the most important part of maintaining healthy and radiant skin in between treatments. Implementing a medical grade skincare in to your daily routine is the foundation for healthy, vibrant skin.

It goes beyond addressing immediate concerns; it’s a proactive investment in the long-term well-being of your skin. Medical-grade skincare stands out for its ability to deliver more profound results by penetrating multiple layers of the skin. With higher concentrations of active ingredients, these formulations can reach deeper levels, addressing skin concerns at their source.

Unlike some over-the-counter options that may stay on the surface, medical-grade skincare is designed to permeate the skin’s layers, promoting cellular renewal and collagen production. This depth of action allows for a more comprehensive and transformative impact on issues like fine lines, wrinkles, and uneven skin tone.

Choosing medical-grade skincare is an investment in unlocking the full potential of your skin. By dedicating time to your skincare, you’re not just caring for your skin – you’re nurturing a healthy and confident version of yourself.

What is the difference between Botox, Dysport, and Jeuveau?

Botox, Dysport, and Jeuveau are all neuromodulators, which means they are injectable treatments that temporarily relax muscle activity, leading to a reduction in the appearance of wrinkles and fine lines. While they share a similar mechanism of action, there are some differences among them:

Active Ingredient:

Botox (onabotulinumtoxinA)

The pioneer in the field, Botox has been widely used for many years. It is derived from the bacterium Clostridium botulinum.

Dysport (abobotulinumtoxinA)

Dysport also comes from the same bacterium, Clostridium botulinum, but it has a slightly different formulation than Botox.

Jeuveau (prabotulinumtoxinA)

Jeuveau is the newest addition to the market and is also derived from Clostridium botulinum. It is formulated to be a purified version of the toxin.

Onset of Action

The onset of action, or the time it takes for the treatment to start producing visible results, takes 2 full weeks for all three products.

Duration of Effect

While individual responses vary, the duration of effect is generally similar for all three products, typically lasting around three to four months.

Frequently asked question

How do I know what treatment is best for me?

That’s where we come in. If you’re a first-time client, we highly recommend starting with a personalized skin assessment so we can learn more about your current skin health, your skin goals, and create a custom plan, just for you.

What happens during my Consultation?

Upon booking an in-clinic consultation, you will have a 30–60-minute consultation with our licensed provider to fill out your medical history, discuss your skin concerns, and budget. From there you and the provider will create a customized treatment plan.

How should I prepare for my first appointment?

Please arrive on time, and with a bare face. If you are coming from work and cannot remove your makeup, a cleanser will be provided. Please have a detailed list of products you are currently using at home or bring them with you. Also try not to purchase any new skincare products before your first appointment as we will definitely be recommending a curated home care regimen for you.

Will my card be charged when I book an appointment?

Yes. For all clients we require a deposit for treatment. This is nonrefundable and goes directly towards the final cost of your service. This also enrolls you in the cancellation policy. By booking an appointment, either online or in office, you are agreeing to the cancellation policy and understand that your information will be saved to file for future transactions on your account.

What is your late policy?

If you are 15 minutes late to an appointment, you will automatically be billed a $50 late fee, and your appointment will have to be rescheduled.

Can I bring someone with me to my appointment?

Yes! You may bring ONE person with you to your appointment. To uphold the safest environment possible, we kindly request NO CHILDREN be present in the service areas. If you cannot comply with this policy, you may be asked to reschedule.

Do you offer refunds or exchanges on products?

No, once it leaves our clinic it cannot be returned.

Can I shop in store at The Refresh Room for products?

Yes, this is available Friday & Sunday 9am – 5pm, Wednesday 1pm – 7pm. We are closed Monday, Tuesday, Thursday and Saturday at this stage.

What is your cancellation and rebooking policy?

Recognizing that everyone’s time is valuable, and the appointment time is limited, we ask that you provide a 24-hour notice if you are unable to keep your appointment.

Our policy includes the following:
If you fail to cancel or reschedule 24 hours before your scheduled appointment, or if you no-show, you will be charged a $50 fee as per the company policy
If payment is not received due to the cancellation, you must pay this invoice before booking another appointment at The Refresh Room.
The Refresh Room reserves the right to charge a $50 fee for any appointment that is not canceled or rescheduled within a 24-hour advance notice. A client with three cancellations in a row risks being terminated from our practice.
These collective efforts create a harmonious environment for your skin, promoting lasting results and a more refreshed, healthy complexion.
We do not offer refunds or exchanges on any products or services. No exceptions. This includes your NON-REFUNDABLE DEPOSIT for all services.
Thank you in advance for your ongoing support and cooperation.

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